Employer Spotlight

The Employer Spotlight section is presented by Signature Staffing. Signature Staffing seeks to develop long-standing relationships that address current needs and anticipate future needs. Our commitment to providing customized service along with quality personnel is our signature. Our focused and personalized approach has produced award winning services that drive organizations into the 21st century. Click here to view tips from Signature Staffing.

This month’s featured employer is D&H Distributing.  Learn more about the benefits of working for D&H Distributing and view some of their open positions below.

D&H Distributing

D&H Distributing is a leading technology distributor of IT and electronics offering end-to-end solutions for today’s reseller and retailer and the clients they serve across the SMB and Consumer markets.

Starting in 1918 as a small business retreading tires followed by 99 years of distribution experience that spans the days of the first color TV, the first home PC and the first gaming system, D&H is rooted in the tradition of taking a hands-on role in helping our customers and manufacturer partners achieve their goals. Every customer, regardless of size, is given their own dedicated account representative who functions as your personal, knowledgeable industry consultant, working more like a partner participating in your ongoing strategy than like a salesperson.

 

Highlighted Listings for September!

Customer Service Representative

Customer facing position combining sales and customer service. Works along with the sales teams for the achievement of customer satisfaction, revenue generation, goal achievement and long-term business goals in line with D&H’s vision and values
 
Essential duties and responsibilities:
  • Manage large amount of incoming calls and respond to all customer inquiries such as ETAs, pricing, inventory and “after the sale” requests
  • Provide customers with product and service information
  • Project a professional company image through phone, email and instant message interaction
  • Process customer orders and returns sent via phone calls, email and electronic data interface in our proprietary software, CCA
  • Keeping customer information and activities current by using our CRM tool
  • Have good working knowledge of D&H and vendor programs (rebates, NCBs, MBOs, etc) to be able to create and place these kinds of orders independently
  • “Sitting in” for reps when they are out of the office, including answering their phone and emails, processing orders, and servicing the accounts in this zone
  • Adhere to all company policies procedures and ethics including company attendance policy
  • Work coherently and in the support of the Sales Rep and their accounts

Additional Duties:

  • Interact with vendors as well as co-owners in other departments
  • Attend training sessions as required
  • Meet Service Level Agreements, customer service team goals and targets including call handling quotas
  • May be asked to work in other areas, as needed for cross training and/or workload.
  • Other related duties as assigned.

Read more…

EOE


Warehouse Lead

Duties andResponsibilities

  • Prepare shipments for postal or commercialconveyance; determine most economical and efficient shipping method; select appropriate shipping container; pack items to ensure safe delivery.
  • Prepare bills of lading; check items to beshipped against work orders to ascertain that quantities, destination, and routing are correct.
  • Receive and unload incoming materials and compares information on packing slip with purchase order to verify accuracy of shipment; may process return shipments from customers.
  • Sort, count, package, label, insure, unpack, and/or log inventory which is shipped or received.
  • Inspect shipments for damages or defects;record discrepancies or damages and notify supervisor and/or purchasing personnel.
  • Deliver items to requisitioning department and obtain authorized signatures for accepted items.
  • Trace lost shipments and/or customer claims of lost shipments; initiate proof of delivery documents.
  • Maintain department database, prepare routine reports, and file shipping/receiving records.
  • Operate dolly, pallet jack, and/or forklift in loading and unloading supplies and equipment;  operate shrinkwrap machine; operate company vehicle to deliver shipments; assist in routine maintenance of equipment and shipping area; lock warehouse and set alarms as needed.
  • Follow established departmental policies, procedures, and objectives, continuous quality improvement objectives, and safety, environmental, and/or infection control standards.
  • Lead, guide, and train employees performing related work.
  • Perform miscellaneous job-related duties assigned

Requirements

  • AS/BS Degree or one year of equivalent experience.
  • Ability to maintain quality, safety, and/or infection control standards.
  • Ability to read and write.
  • Knowledge of related accreditation and certification requirements.
  • Ability to understand and follow safety procedures.
  • Ability to receive, track, and distribute materials, supplies, and equipment.
  • Knowledge of light equipment operation and/or maintenance.
  • Ability to lead and train staff and/or students.
  • Ability to prepare routine administrative paperwork.
  • Ability to read, sort, check, count, and verify numbers.
  • Ability to lift and manipulate heavy objects.
  • Ability to perform simple arithmetic.
  • Ability to detect problems and report information to appropriate personnel.
  • Ability to receive, stock, and/or deliver goods.
  • Knowledge of postal or commercial shipping methods and procedures.

Read more…

 

EOE


Credit Services Representative

Job Responsibilities

  • Responsible for the credit/collection maintenance of a prescribed territory of customer receivables.
  • Required to maintain prescribed territory through the achievement of goals in addition to a high degree of efficiency and professionalism.
  • Responsible for the collection of invoices, the resolution of customer issues, and the approval of orders all within the bounds of D&H Credit policy and individual goals and parameters through interaction with other company departments and customers.
  • Execute all duties with a high degree of accuracy and efficiency.
  • Must be able to communicate to co-workers and customers in a professional and positive manner.

Job Requirements

  • High school or associates degree with emphasis on business or accounting or commensurate experience required.
  • 1-3 Years of customer service and/or credit/collections experience.
  • High degree of expertise in several discrete software applications required.
  • Must adhere to company policies, including attendance.

Read more…

EOE


Warehouse Supervisor

The Supervisor will be responsible for all aspects of production for assigned department. The Supervisor will foster a well-trained and motivated staff to follow facility procedures, policies and assure customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Identify skill gaps and develop skill development programs for teams.
  • Coordinate with team to plan and execute various projects.
  • Guide and assist team members in their assigned job responsibilities.
  • Supervise team members to meet quality and productivity standards.
  • Assign daily workload to team members and ensure to meet deadlines.
  • Evaluate team performance and develop performance improvement plans.
  • Develop training materials for employees.
  • Ensure that team follows company policies and procedures.
  • Schedule team meetings to discuss project issues and status.
  • Recommend process improvements to achieve departmental performance goals.

EDUCATION and/or EXPERIENCE

  • Proven work experience as a warehouse supervisor
  • Highly effective supervisory skills and techniques
  • Knowledge of warehouse software packages (WMS system)
  • and MS Office proficiency
  • Ability to input, retrieve and analyze data
  • Hands-on commitment to getting the job done
  • Excellent communication and interpersonal skills
  • Proven ability to direct and coordinate operations
  • Strong organizational and time management skills
  • May operate motorized equipment (pallet jack, forklift, order picker, reach truck, etc.)
  • Keeps work area neat, clean and hazard free.
  • Other related duties as assigned.

Read more…

EOE


CCTV Security Operator – Part Time

The CCTV Security Center Operator monitors Closed Circuit TV (CCTV) operation in a CommandCenter Environment – within the Corporate Security Division for multiple sites across multiple states. This is NOT a “Security Guard’ Position. Shift: Friday 11pm-7am and Saturday 11pm-7am.

Job Responsibilities

  • Monitor Live CCTV Video for extended periods of time (8 hours per shift)
  • Work independently and in isolated Authorized Personnel Only Areas
  • Keeps work area neat, clean and hazard free.
  • Respond telephone calls, monitor CCTV Systems, computer systems and keep good notes simultaneously
  • Maintain daily logs and write reports
  • Ability to work under pressure and remain calm in emergency situations
  • Must adhere to company policies, including attendance
  • Other related duties as assigned

Job Requirements

  • High school diploma or equivalent
  • Good technical computer skills
  • Good hand/eye coordination
  • Excellent communication skills
  • Prior security experience and/or dispatch experience is a plus

Read more…

EOE


Security Operator 

The CCTV Security Center Operator monitors Closed Circuit TV (CCTV) operation in a Command Center Environment – within the Corporate Security Division for multiple sites across multiple states. This is NOT a “Security Guard’ Position. 2nd Shift: Thursday-Monday, 3:00pm-11:00pm

Job Responsibilities

  • Monitor Live CCTV Video for extended periods of time (8 hours per shift)
  • Work independently and in isolated Authorized Personnel Only Areas
  • Keeps work area neat, clean and hazard free.
  • Respond telephone calls, monitor CCTV Systems, computer systems and keep good notes simultaneously
  • Maintain daily logs and write reports
  • Ability to work under pressure and remain calm in emergency situations
  • Must adhere to company policies, including attendance
  • Other related duties as assigned

Job Requirements

  • High school diploma or equivalent
  • Good technical computer skills
  • Good hand/eye coordination
  • Excellent communication skills
  • Prior security experience and/or dispatch experience is a plus

Read more…

EOE


Sales Support

Work closely with retail sales team and customer contacts to coordinate all facets of the complex business.  Basic responsibilities include (but not limited to): processing orders, return authorizations,  rebate reporting, inventory confirmations.  Works along with the sales teams for the achievement of customer satisfaction, revenue generation, goal achievement and long-term business goals in line with D&H’s vision and values.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  •  Answer emails with regards to PO confirmations, inventory availability and other customer requests.
  • Provide customers with product and service information.
  • Project a professional company image through phone interaction.
  • Process sample orders in computer system.
  • Adhere to all company policies procedures and ethics including company attendance policy.
  • Work coherently and in the support of the Sales team
  • Interact with vendors as well as co-owners in other departments.
  • Supply sales reporting weekly to team and vendors
  • Closely monitor bundles created specifically for each account and communicate with DC’s when additional inventory is needed
  • Work closely with buying office to ensure continuous supply is coming in
  • Manage Rebate accrual tracker & bundle management
  • Other related duties as assigned.

EDUCATION and/or EXPERIENCE

  •  Basic knowledge of computer hardware.
  • 1 to 3 years of sales or phone sales experience.
  • CCA and intranet knowledge
  • Very good knowledge of the Microsoft Office suite (Word, Excel, Outlook)
  • Professional verbal and written communication skills.
  • Ability to use PC, phone, calculator, fax, printer, copier.

Read more…

EOE


HPE Sales Specialist

Job Responsibilities

  •  Drive growth of HPE business
  • Answer telephone and manage email to respond to all customer requests.
  • Work collaboratively with Sales Teams to conduct outbound calls daily to a variety of reseller prospects and current partners.
  • Grow profitable sales and market share for HPE.
  • Work collaboratively in a team environment.
  • Share best practices with the team.
  • Become the resident expert on HPE manufacturer programs and product offerings.
  • Attend specific training with D&H, vendors, or online as needed or required.
  • Quote, track and bill sales orders.
  • Create, develop, manage and close on prospective leads.
  • Identify and target reseller to grow HPE business.
  • Drive awareness of HPE strategy with focus on top sellers.
  • Promote and drive attendance to HPE events.
  • Work collaboratively with Sales Teams and resellers to drive and promote HPE promotions and programs.
  • Work with resellers to broaden depth of vendor products and educate on the HPE solution.

Job Requirements

  •  Bachelor’s degree or equivalent combination of experience/education.
  • At least 3 years working in sales or marketing.
  • Experience working in electronic sales is a plus.
  • Excellent communication skills
  • Proficiency in Microsoft Office products (Excel, Word, Outlook, Internet Explorer).
  • Detailed oriented and ability to multitask
  • Time management skills and ability to meet deadlines

Read more…

EOE


 Tripp Lite Sales Specialist

Job Responsibilities

  • Achieve sales goals including volume, margin and breadth
  • Sell to customers and place customer orders in computer system
  • Conduct outbound calls daily  with reseller base in an effort to build relationships, sell and assist with opportunities
  • Work with Tripp Lite field sales on account opportunities as needed
  • Work with assigned sales rep on targeted accounts to grow sales of Tripp Lite
  • Data-mining for the purpose of broadening product depth and developing new net resellers
  • Conduct business portfolios on strategic accounts when possible; help fill-in business portfolios with information and sales data for Tripp Lite
  • Remain customer-facing and sales rep-facing for all questions, from suggesting skus, to compatibility, to technical questions
  • Work with Tripp Lite and team to create reseller friendly templates for follow up to calls and pertinent messaging as needed
  • Grow the profitable sales and market share for Tripp Lite within D&H
  • Drive reseller promotions to customers to increase sales and broaden the reseller base
  • Manage lead development, follow-up and closure; Provide support necessary to develop leads and follow them to closure
  • Add all call feedback in all applicable systems (CCA, CRM etc.)
  • Identify key customers in appropriate segments and manage and work these accounts to grow vendor sales and share
  • Identify market and product gaps and communicate findings to internal team
  • Provide weekly summary of outbound calls and feedback received
  • Build a basic understanding of vendor programs, product offerings and Tripp Lite’s key competitive products
  • Attend vendor specific trainings with D&H and vendor personnel and online, as needed or required

Job Requirements

  • High school diploma or equivalent
  • 1 to 3 years sales or marketing experience
  • Computer literate with the ability to learn
  • Knowledge of the Microsoft Office suite of programs required
  • Strong communication skills
  • Detailed oriented and ability to multitask
  • Time management skills and ability to meet deadlines

Read more…

EOE


CONTACT
Websitehttps://dandh.jobs.net/

 

 

 

 

 

Recruiters: To participate in abc27’s Employer Spotlight, contact Melissa Long today at (717) 214-3945 ex. 13 or mlong@abc27.com

 

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