WASHINGTON (WHTM) – Samsung is recalling about 2.8 million top-load washing machines because the top can unexpectedly detach and injure users.
The Consumer Product Safety Commission says Samsung has received 733 reports of washing machines experiencing excessive vibration or the top detaching from the washing machine chassis.
There have been nine reports of impact or fall-related injuries, including a broken jaw and an injured shoulder.
The recall involves 34 models of Samsung top-load washing machines sold at Best Buy, Home Depot, Lowes, Sears and other home appliance stores from March 2011 to November 2016 for between $450 and $1,500.
Consumers can choose a free in-home repair that includes reinforcement of the washer’s top and a free one-year extension of the manufacturer’s warranty, a rebate toward the purchase of a new Samsung or other brand washing machine along with free installation, or a full refund if they purchased the washing machine within the past 30 days.
All known consumers will also receive a repair kit that includes a control panel guide and additional safety instructions in the mail. Until then, they should only use the delicate or waterproof cycles when washing bedding, water-resistant and bulky items. The lower spin speed in the delicate or waterproof cycles lessens the risk of the washing machine top unexpectedly detaching.