Family says police no longer respond to their calls

MECHANICSBURG, Pa. (WHTM) – Police in Cumberland County are frustrated after getting dozens of calls from the same home and not finding anything criminal.

The Upper Allen Township Police Department in November sent a letter to the Cayro family, saying they would no longer respond to their calls unless an active violent criminal incident is in progress and there is imminent danger of death of bodily injury. The police department had investigated 43 domestic complaints from the family since January 2014.

“To get that is kind of a slap in the face, and made me feel really unprotected,” Devon Cayro said.

Cayro says since that letter was sent, her family had no contact with the department until last week when they needed help and police refused.

“They showed up, showed us the letter, said it wasn’t their problem, and left,” she said.

“As the letter clearly says, there are other avenues that they can handle their problems with, but we are not going to continue to involve the police department,” Upper Allen police Chief James Adams said.

“We are not going to refuse, we have never refused to respond to any kind of call involving this family when there’s imminent danger, that somebody is in danger of physical harm,” he said.

“That was actually the situation a couple weeks ago and before when I’ve called with my sister and they have not shown up,” Cayro said.

Adams said his department has never had to send such a letter. He added that it was approved by the district attorney’s office.

The district attorney’s office was not available for comment.

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