Carlisle police push for 911 dispatch improvements

CARLISLE, Pa. (WHTM)– Carlisle Police are pushing for improvements at the county dispatch center after continued communication problems.

A sergeant spoke at a borough meeting Wednesday night. Sgt. David Miller said dispatchers sometime give officers incorrect addresses when responding to calls. He also said names are often misspelled in their system and the mistakes force them to spend more time on paperwork instead of being out on the streets.

At the meeting, public safety representatives said they will work with police to fix problems.

“We have a strong commitment to the residents and citizens as well as the police, fire and ems and we want to make sure we get it right,” said Robert Shively, Director of Public Safety.

Carlisle borough voted in 2013 to close the police department’s dispatch center. A study found it would save money and provide police with technology they did not have.

The change went into effect in 2014.

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