Water Main Break Causes Flash Flood in New Cumberland

“Mess!” shouts Kelly Coys’ son while pointing at a lake that was not there the night before.

“There was a sinkhole and it was flooded. It looked like a flood,” said Coy from her home on the 100 block of 7th street in New Cumberland.

A water main tear had opened up around 4 a.m., sending overflow down the block and into a make-shift reservoir.

Neighbors say crews didn’t show up to turn the water off until seven. “For three hours all that water was running out and look what happened,” said Coy. 

A miscommunication according to Pennsylvania American Water.

A spokesperson said they only had one call on record, made at 6:30 a.m. by a resident but police say they have dispatch records showing that an officer called just after 4 a.m.

At least six calls were made in total according to residents.

“It’s concerning and it’s very off putting and it makes you feel like we are helpless in a sense,” said Coy.

Once crews arrived they worked fast.  It only took 20 minutes to cut the line and by 2 p.m. the pipe was fixed and the street filled. 

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